Supersoft Cones

We currently only ship to the US, via USPS. Rates are based on pre-tax order totals:

• up to $30: $6.5 for Ground Advantage  or $10 for Priority Mail
• $30.01 to $199.99: $10 for Priority Mail
• $200 and up: free for Priority Mail

You have 60 days after receiving your item to request a return of eligible items. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

YARN: Unused yarn in its original condition may be returned. Yarn that has been used or wound from a skein cannot be returned.

TOOLS; PATTERNS; BOOKS & MAGAZINES: These items cannot be returned but may be replaced within 30 days of receipt if defective.

EVERYTHING ELSE: Anything that isn’t yarn, a tool, a pattern, a book, or a magazine may be returned for store credit if purchased at full price, is unused, and is accompanied by a receipt. If it looks like it has been used, it cannot be returned.